FAQ
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At FabricCuts, we stand behind the products we sell. All purchases carry a 30-day money back guarantee for defective products. If you received a defective product, please contact us and we will assist you with the authorization and return of defective merchandise. We insist our customers to inspect the contents of the package(s) as soon as the order is received to ensure that you have plenty of time to take advantage of our 30-day money back guarantee. We will be unable to issue any type of refund after our 30-day guarantee has expired.
Upon receipt of your return, it takes 10-15 business days to process your return and credit your account. The credit will be processed against your original form of payment. We will notify you via e-mail once your return has been processed.
First, contact Customer Service to ensure that your return has been authorized. Since the shipping of the defective products is attributed to us, FabricCuts will pay for domestic return shipping fee associated with the authorized return. Please note that the initial original shipping charge is non-refundable.
For International return questions, please contact Customer Service.
Click on Shipping Rates to view the relevant delivery charges and plan your order.
Only registered customers can check order status on-line. Login with your registered email address and password and then click on the "Your Account" tab.
If you are already a registered customer, click here. All customers will receive an e-mail advising you when your order has shipped.
FabricCuts is committed to protecting your security and privacy. We do not disclose, sell, trade or otherwise share your personal information with anyone for any reason.
For detailed information on our security and privacy policy, click here.
Your order is important! We are committed to processing and shipping it to you within two (2) days of receiving it (including weekends and Malaysian public holidays except during the first 5 days of the Chinese New Year). In most cases, we ship on the same day for orders received before 12.00 noon and the next day for orders received after 12.00 pm.
Actual delivery time will vary based on the carrier of your choice to deliver from our shop in Kuala Lumpur to your delivery address.
See estimated delivery time below:
General Delivery Times:
Pejabat Pos Parcel Delivery delivers Monday - Saturday: 7-14days (Domestic Ground/Air Parcel)
Poslaju Express Delivery delivers Monday - Saturday: 1-3days (Domestic/International Courier) We accept major credit cards: Visa and MasterCard at the present moment. Other credit cards will be added from time to time.
We also accept Internet Banking transfers, T/T, Direct Bank-in and personal cheque for domestic customers.
Internet Banking transfer is automatically handled by our Payment Systems similar to the Credit Card charge system; we have a few local banks listed for your payment convinence.
For T/T and Direct Bank-in payment, kindly SMS to
For customers who paid by personal cheques, your order will be shipped after the cheque payment is cleared by the bank. This may add 7-10 business days to your delivery time. Please include bank commission for any outstation cheque payment.
For international customers, the current modes available are Visa and MasterCard credit cards.
We are happy to inform our customers that we use secured payment gateway provided by iPay88, a renowned and established MSC approved Malaysian company.
FabricCuts is an Online Internet shop link to our traditional brick and mortar shop, People Textile Sdn Bhd based in Kuala Lumpur, Malaysia. As some of our customers are unable to physically visit us, we make every attempt to make shopping at our web store as close to the "real thing" and convenient as possible. If you wish to visit our physical store, here is the address: 15, Jalan Petaling, 50000 Kuala Lumpur, Malaysia. Tel:
Since our inventory changes almost daily, we do not offer a printed catalogue at this time. All of our fabrics can be found on our web site with a picture, price, and description. Also in most cases you can order a swatch. Everything you need to know is right at your fingertips and can be accessed online.
We do our very best to provide you fabric in one continuous piece. In the fabric industry, however, this task is not always possible. As a result, we must determine what length is considered a full piece. FabricCuts considers a continuous 10-metre piece to be a 'full piece'. Therefore, if an order is placed for yardage exceeding 10 metres, and the fabric can only be provided in pieces, the order will be shipped as long as at least one full 10-metre piece is included, regardless of the length of the other piece(s). If we cannot provide at least one full 10-metre piece, our customer service department will notify you prior to shipment.
We understand that fabric for uniforms may pose a problem if they are not in large enough pieces for cost purpose. For this reason, such type of material is handled on case to case basis.
FabricCuts offers comprehensive range of apparel fabrics to meet all of your needs and specific requirements. We are your online fabric shop where we sell cut fabric by the metre. The country of origin for at least 95% of all our materials come from JAPAN. We believe in importing the best and highest quality fabric for our customers.
To see samples of these quality fabrics, do browse our webpage for the fabric you want. Join our Mailing List for updates on new fabrics arrival, special promotions, sales and clearance alerts.
Unfortunately, we are not able to reorder products that we acquired as one-time only specials. When they sold out, stocks are finished, so if you see something you like, you should act quickly to order it. The good news is that we are receiving other new one-time only special fabrics all the time.
We are unable to do that at this time. FabricCuts assigns a unique name and product number to all of our merchandise. For this reason, we are unable to match up fabric based on manufacturer's information. If you are seeking a specific fabric, we suggest browsing our site. If you find what you are looking for on what we have online, you may then order the specific fabric you want.
We do sell samples of most of our fabrics. Look for the "Swatches" on the “Shop by Category” for instructions on how to order sample swatches we carry. Please note that swatches can not be returned for a refund or for store credit. The minimum cut size width for swatches is 0.1metre.
As most shipping cap a minimum weight of 0.5kg, plan to order at least 5 swatches per order to save on shipping cost. Otherwise your swatch may cost more than the freight incurred.
Because many of the fabrics we stock are not re-orderable and are one-time only specials, there is the possibility that a fabric could sell out by the time you receive your swatch.
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Products: 318
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Prices: Ringgit M'sia
Categories: 31
Prices: Ringgit M'sia
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